Technical Writer

Location: Gaithersburg, Maryland
Date Posted: 11-16-2016
Technical Writer

Technical writers take complex information and communicate it clearly, concisely and accurately without relying on technical or corporate jargon to explain what they're trying to say. As an integral member of the training team, this individual will partner with other departments such as development, marketing, sales, and support to understand and respond to customer documentation needs.  Under minimal supervision, the Technical Writer will author and revise software documentation including, but not limited to, user manuals, training material, installation guides, release notes, and other forms of technical and non-technical documentation.
  • Bachelor's degree or equivalent in Technical Writing, Journalism or an English related discipline
  • 1-3 years of proven working experience writing technical documentation for software systems or IT project teams
  • Write, edit, proof, format and maintain end-user documentation in a variety of tools and formats, including, but not limited to, online help, user guides, knowledge-base/troubleshooting articles, quick reference guides, and training material
  • Develop and revise documents that meet the needs of the document audience (e.g., clients, internal team members, partners, etc.)
  • Maintain a Style Guide and ensure consistent use across all platforms
  • Deliver high quality documentation with a strong attention to detail
  • Possess excellent communication skills, both verbal and written (in English)
  • Test documentation against the product to ensure completion and accuracy
  • Ability to manage changing priorities
  • Ability to work within high pressure situations
  • Experience with HTML/XML, Microsoft Office 2010/2013, RoboHelp, and SharePoint
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