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Technical Writer

Gaitherburg, MD
Technical Writer
The Technical Writer will take ownership of all documentation under a software product line, authoring complex technical documents including user manuals, installation guides, training materials, release notes and more. This individual will partner with other teams including software development, customer support, marketing, technical support and proposals to understand and respond to customer documentation needs. The Technical Writer will maintain and improve legacy documentation as well as develop new documents to support emerging features and applications.
  • Bachelor's degree in Technical Writing, Journalism or an English-related discipline
  • 0-3 years’ experience authoring technical documentation for software systems/IT projects
  • Experience with the Microsoft Office suite (2010, 2013)
  • Ability to manage a full suite of documentation for a product line
  • Ability to work under pressure and respond quickly to customer and internal needs
  • Ability to competently perform all functions in the technical writing process, including research and interviews, writing, proofreading, editing and formatting documentation for different platforms, media and audiences
  • Excellent verbal and written communication skills
  • Familiarity with version control processes and platforms (SharePoint, Visual Studio)
  • Experience in writing documentation for off-the-shelf commercial software for government agencies
  • Experience working with Adobe RoboHelp (2015)
  • Some experience with proposals and proposal writing
  • Understanding of Section 508 accessibility standards
  • Understanding of the Freedom of Information Act (FOIA)
  • Understanding of basic project management principles, particularly requirements and schedule management
  • Ability to work as part of a team and flexibility in approaching tasks
  • Comfort working with standardized documentation processes and templates
  • Ability to quickly understand complex systems and explain them to varied audiences
  • Ability to work under strict deadlines, often with quick turnaround
  • Internal drive, intellectual curiosity, willingness to learn and a desire to help customers succeed
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