Windows 10 Migration Manager & Technical Lead

Location: Crystal City, VA
Date Posted: 07-11-2018
Windows 10 Migration Manager & Technical Lead
This position is for a Windows 10 Migration Manager & Technical Lead at a federal customer. This person leads and manages the technical side of the agency wide effort to upgrade all desktops and laptops from Windows 7 to Windows 10. This is a mid-sized agency with over 12,000 devices. Half are located in the U.S. and the other half are spread across various locations on 5 continents. As part of the effort, the Win10 Migration Manager will also provide technical direction to the HW Refresh team that’s responsible for replacing IT devices to get the agency onto a 3 year HW Refresh cycle.    

Task Description:
This position is for a Windows 10 Migration and HW Refresh Technical Lead with enterprise scale Windows 10 migration experience. The role involves leadership for the Windows 7 to Windows 10 migration and IT Device replacement effort for a USG agency. The Tech lead also ensures end users getting a new laptop and a validated Windows 10 baseline image (overlaid with Office 365) receive the required advanced communication and technical support to facilitate a positive upgrade experience.  
Work will be performed out of the client’s facilities in Arlington, VA and Washington DC. 
Required skills/Level of Experience:
Position requires 8+ years of experience with the following:
  • Experience with Windows migrations in large enterprise, including user data preservation
  • Experience with Microsoft Active Directory design/architecture, replication in multi-domains, GPO implementation, STIG settings (file/print servers, DNS, Domain Controllers and Application servers), and Azure AD.
  • Manage the build, maintenance and support base image for workstations including OS, drivers and software packages.
  • Serve as the escalation point for Managed Workstation issues and/or end user tickets
  • Monitor and utilize the service desk ticketing system to resolve client issues in a timely manner
  • Identify trends in reoccurring tickets and focus on resolving globally. Target automated or scripted fixes.
  • Create and maintain processes and documents pertaining to the managed workstation environment
  • Lead packages through the Software Introduction Process, ensure standard processes are followed and documented, and troubleshoot issues with the packaging process
  • Assist Managed Workstation Engineers as time allows for improvements to the workstation base image
  • Recommend and provide tools to support the managed environment for tier two support personnel and software repackaging/sequencing
  • Responsible for timely resolution of assigned incident and change tickets within established SLAs
  • Serves as liaison with clients, participating in meetings to ensure client needs are met
  • Keep IMAC Sheets updated when adding and removing devices 
  • Travel to 6 Washington DC sites as necessary
  • Use Service Now call reporting tool to work service tickets
  • Assist planning, training, communications and end user support
Position requires 2-3 years of experience with the following:
  • Experience with Windows 10 configuration and deployment in a large enterprise
  • Experience with Office 365 on Azure Cloud
  • Experience with McAfee and BitLocker encryption.
  • Experience with Edge, IE11, and Chrome web browsers
  • Familiarity with the Microsoft Assessment and Planning (MAP) Toolkit
  • 3+ years of experience in a managed workstation engineer or similar role. Strong technical understanding of hardware, drivers, Microsoft OS, software products and the software repackaging/sequencing process.
  • Experience developing test plans, requirements traceability matrix and test reports
  • Experience reviewing requirements and developing test cases to validate the requirements
  • Develop and implement quality control methodologies to ensure that all system applications and products meet organization standards and business requirements/use cases
  • Develop and implement software quality assurance tests to ensure proper operation and freedom from defects
  • Document and report progress to project manager and stake holders
  • Experience in analyzing, identifying, prioritizing, and managing software defects, and effectively working with developers in fixing, verifying, validating and closing defects
  • May interact with the gov't customer and senior government leadership leaders at the highest levels, prefer those who have experience and skills in this area
  • Strong Active Directory Experience (AD)
  • Strong Group Policy (GPO)
Preferred Skills
The candidate should have:
  • Strong leadership capability
  • Strong communications skills
  • Strong planning skills
  • Strong testing and evaluation experience in federal government environment,
  • Positive team player attitude with the desire to help others,
  • Excellent and thorough communicator (verbal/written) with effective time management skills
  • Comprehensive problem-solving skills with exceptional attention to detail
  • A willingness to learn, evolve and multi-task
  • Good presentation, written and communication skills
Off-shift coverage may be required for IT Device Refresh Lead activity.
Candidate must have experience in development of implementation guides based on NIST 800-53 moderate and high impact baselines and also must have Federal customer experience and be able to obtain federal Secret level security clearance, if needed.
Desirable Certifications are as follows:
  • Microsoft Certified Systems Engineer (MCSE)
  • Microsoft Certified Systems Administrator (MCSA)
  • ITIL v3 Foundations Certification
Required:  Active Secret Clearance
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